After several frustrating weeks while Amazon continuously sent the wrong Zero Odor product and running perilously low on my own ZO Pet Stain Remover, this dedicated customer decided to contact the company directly. Oh goodness, what a difference. Neil Danville was so kind and so helpful. Not only did I receive the correct product in a matter of days, but I was also sent an extra bottle for the trouble I had gone through on Amazon. I love the Zero Odor products, especially now that I have a senior cat and dog. The Zero Odor Pet Stain Remover and Odor Eliminator gets rid of new stains, as well as, old stains that other products missed in the past. I use just the Multi-Purpose Odor Eliminator when I want to freshen a pet area and like to keep the big refill jug on hand. It has such a clean smell, like a load of laundry. It does not have an overpowering or overly flowery scent like many products on the market. Zero Odor gets rid of the stains and the odors. It doesn't just cover them up. It is the only product that I have found that really gets rid of cat urine. I might have to use a couple of applications, but I don't have to use a whole bottle as with other comparable products. I also use the Laundry Odor Eliminator in the wash. It works wonders with a front loading washer. It gets the stink out of my husband's running clothes. My only regret is that there is not a Zero Odor product for my rug machine. Hint. Hint. Thank you so much for your wonderful customer service and a really awesome product. I will be coming directly to your site from now on.
